Return and Refund / Damaged Item Policy

Damaged Items

Please inspect your items upon arrival. If your shipment is damaged or missing items, notify Nova‑Tech immediately. We will only consider damaged shipments reported within 30 days of the shipment date.

When contacting Customer Service, please provide:

  • Pictures of the damaged item
  • Pictures of the shipping box (two sides and the label)
  • A description of the damage

Nova‑Tech International retains the exclusive right to determine whether an item may be returned or an order canceled. Once an order is placed, it cannot be canceled or returned unless Nova‑Tech expressly consents.

Returns

Prior approval is required for all returns.

To request a Return Authorization (RA) number, you may:

  • Reply to your Order Acknowledgement or Receipt/Invoice explaining why you wish to return the product.
  • Use our Contact Us form and reference your sales receipt or invoice number.
  • Email your customer service representative with your request and invoice number.

Once approved, Nova‑Tech will send a Return Form with shipping instructions. Return labels are not provided. Customers are responsible for shipping products back for processing.

DATA LOGGERS may only be returned if the unit has not been set up and an RA has been approved by the manufacturer. Data points are verified during inspection.

Time‑sensitive items (e.g., Dipslides) may not be returned. Items must have the majority of their expiration/certification date remaining to be eligible.

Refunds

Nova‑Tech generally considers returns within 30 days of purchase.

Refunds apply to product cost only. Shipping and handling charges are non‑refundable. Any carrier return service fees will be deducted from the refund or added to a replacement order.

Only unused, undamaged items in original product packaging and brand‑new condition will be accepted.

All credits/refunds are subject to inspection and acceptance of the returned material.

LQ / EQ / Haz Classified Items

Items marked with these classifications require trained shipping personnel. Returns are generally not accepted. We will advise at the time of request whether a return is possible and what steps are required.

International Orders

Returns apply to U.S. deliveries only. International customers are responsible for all shipping fees to Nova‑Tech and for return shipping back to the customer.

Nova‑Tech will not pay duties, taxes, or customs fees. Packages requiring payment will be refused.

Restocking Fees

At Nova‑Tech’s discretion, a restocking fee of up to 25% may be applied. In many cases, these fees originate from the manufacturer.

Questions? Call us at +1 (866) 433‑6682 (8 AM–5 PM CST, Monday–Friday).