Return and Refund/Damaged Item Policy
Damaged ItemsPlease inspect your items upon arrival. If your shipment is damaged or missing items upon arrival, please notify Nova-Tech immediately. We will only consider damage shipments within (30) days from the shipment date.
When contacting Customer Service, please have the listed items below:
- Pictures of the damaged item
- Pictures of the shipping box (2 sides and the label)
- Description of the damage
ReturnsIn order to obtain Return for Refund, prior approval must be given by Nova-Tech.
To request a Nova-Tech Return Authorization (RA) number, please do one of the following:
- Reply by email to your Order Acknowledgement or Receipt/Invoice informing us why you would like to return the product. OR
- Request the Return Authorization by using our Contact Us form referencing your sales receipt or invoice number. OR
- e-mail your customer service representative referencing your sales receipt or invoice number.
RefundsGenerally, Nova-Tech will consider returns within thirty (30) days of purchase.
Refunds are for the cost of product only; shipping and handling charges are not refundable.
Only unused and undamaged items in original product packaging in brand new condition will be accepted for return to stock.
All credits/refunds are based on acceptance of material as new and unused in original product packaging by our inspection personnel.
At Nova-Tech's sole discretion, Nova-Tech may impose up to a twenty-five percent (25%) restocking fee on items returned. Any Questions? feel free to give us a call by calling +1 (866) 433-6682 (8AM-5PM, CST, Monday through Friday)