We believe in a honest shipping policy with our customers' satisfaction out top priority by providing excellent customer service and transparent polices.
Free Shipping Program
Free Shipping is eligible when your order (items only) is over $150.00 via UPS GROUND only. Offer valid for ONLINE orders ONLY at the time of the order. Codes can not be added after the order has been placed. Free Shipping is only available when shipping in the 48 contiguous states; Surcharges may still apply which the customer will be informed of prior to the order being approved and processed. Some items can only be offered reduced shipping due to the items' box size or irregularities. Restrictions and exclusions may apply, and this offer could change without notice.
Damaged Items/Shipping Concerns
Please inspect your package upon delivery. We make every effort to properly package your shipment for safe transit during it's journey. We will only accept shipping damage claims within (30) days from the shipment date. If your items do not arrive as expected, please us the Contact Us link to submit a support case or give us a call to help get the situation resolved. Please reference our Returns & Refunds page which includes the required items for a damaged pacakge request.Domestic Shipments
Orders received for shipment within the Continental United States, Alaska, Hawaii and FPO/APO addresses can be shipped via UPS, FedEx, DHL or other requested service.
Orders received for shipment outside the Continental United States and it's territories, can be shipped via UPS, FedEx, DHL, Air Freight, Ocean Freight or other requested service. As our company name implies, we have been shipping to international customers since day one. We have experienced export department staff fully certified in IATA, IMDG, and US DOT regulations.
Normal Order Deadlines
Orders placed online, by phone, or fax on a business day Monday - Friday before 12 p.m. CST (USA Central Time) usually will be shipped the SAME DAY based upon availability. Saturday and Sunday orders, and orders placed after the above cutoff times will be shipped the NEXT business day based upon availability.
Specific Day or Time Delivery
You may request a specific day or time of delivery for your order. Actual arrival is determined by your order time, delivery option, and your local carrier.
Multiple Shipping Addresses
A separate order must be placed for each shipping address.
For any shipment which are returned as undeliverable due to incorrect or insufficient address, no mail receptacle availabe, customer not picking up the package after notification by the delivery service, or for any other reason (noted by the delivery service), we will credit the merchandise amount back to your account or credit card when returned. If we are instructed to ship to a different address, the additional shipping amount will be billed to your account or charged to your credit card upon shipment.
Additoinal Fees/Price Changes after Submital of Online Order
We strive to give you the most accurate prices online during checkout. In rare cases, some fees are for sepecific items or situations, which we can not apply these fees pre-order. Nova-Tech International reseves the right to charge additonal fees due to the items size, weight, ship-to address, additonal fees provided by the manufactuer, and other special shipping situations.
If additonal fees will be required, your order will be placed on HOLD. A customer service representative will contact you with the additonal fees and a revised order acknowledgement via email. Once we get approval back from the customer the order will be processed according to the update order acknowledgement.