We believe in a shipping policy of honesty with our customers, because we want to make sure they will remain our customer.
Orders received for shipment within the Continental United States, Alaska, Hawaii and FPO/APO addresses can be shipped via UPS, FedEx, DHL or other requested service.
Orders received for shipment outside the Continental United States and it's territories, can be shipped via UPS, FedEx, DHL, Air Freight, Ocean Freight or other requested service. As our company name implies, we have been shipping to international customers since day one. We have experienced export department staff fully certified in IATA, IMDG, and US DOT regulations.
Normal Order Deadlines
Orders placed online, by phone, or fax on a business day Monday - Friday before 12 p.m. CST (USA Central Time) usually will be shipped the SAME DAY based upon availability. Saturday and Sunday orders, and orders placed after the above cutoff times will be shipped the NEXT business day based upon availability.
Specific Day or Time Delivery
You may request a specific day or time of delivery for your order. Actual arrival is determined by your order time, delivery option, and your local carrier.
Multiple Shipping Addresses
A separate order must be placed for each shipping address.
For any shipment which are returned as undeliverable due to incorrect or insufficient address, no mail receptacle availabe, customer not picking up the package after notification by the delivery service, or for any other reason (noted by the delivery service), we will credit the merchandise amount back to your account or credit card when returned. If we are instructed to ship to a different address, the additional shipping amount will be billed to your account or charged to your credit card upon shipment.
Damaged Items/Shipping Concerns
Please inspect your package upon delivery. We make every effort to properly package your shipment for safe transit during it's joruney. We will only accept shipping damage claims within (30) days from the shipment date. If your items do not arrive as expected, please us the Contact Us link to submit a support case or give us a call to help get the situation resolved. Please reference our Returns & Refunds page which includes the required items for a damaged pacakge request.